Outlook and OWA search does not work for few users in Exchange Server 2013

Scenario: One of the customer has mentioned his search does not work in Microsft Outlook our OWA.  In fact the search gives no result on both emails and in calendar. I checked the server and did not find any issue. I have tried to recreate a new profile and still the problem existed.

Solution

Step1: Stop Exchange Search Service and Search Host Controller

Step2: go to the directory where Exchagne is installed and find the Database  folder . In my case this was at  D:\Program Files\Microsoft\Exchange Server\V15\Mailbox\Mailbox Database 0192833844

Step3: You will find a folder with long file name and Rename the folder.

Step4: Now restart both services  and exchange server will start building the search

You can view the progress of the process by using the command in Powershell.
Get-MailboxDatabaseCopyStatus

Note: Allow at least an hour to complete the process and search should work after that.

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